Error WWC-00000 and Metadata Shown On Page After Implementing New Server Root Certificate On Load Balancer
(Doc ID 2001591.1)
Last updated on FEBRUARY 13, 2023
Applies to:
Portal - Version 10.1.2.0.2 and laterInformation in this document applies to any platform.
Symptoms
In an Oracle Portal 11g environment with external SSL and non-SSL within the Fusion Middleware stack, the server root certificate has been replaced on the Load Balancer device. After implementation of the certificate, users are able to login but both a WWC-00000 errors and metadata is shown in the page :
Portal repository tracing reveals an ORA-28857 from wwctx_api.get_sso_login_config() :
Failed to get sso login config info
[START-ERROR-STACK]
ORA-28857: Unknown SSL error
[END-ERROR-STACK]
Upon further investigation, all UTL_HTTP.REQUEST() calls in SSL mode referencing the server root certificate fail with error message ORA-28857: Unknown SSL error :
select utl_http.request('https://<DOMAINNAME>',null,'file:/<DB_HOME>/admin/asdb/wallet/','<PASSWORD>') from dual
*
ERROR at line 1:
ORA-29273: HTTP request failed
ORA-06512: at "SYS.UTL_HTTP", line 1722
ORA-28857: Unknown SSL error
ORA-06512: at line 1
Changes
- Certificate was implemented on the Load Balancer
- Trusted root certificate has been added to the database wallet
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |