Some Users Cannot Access Contributor UI Due to "Error reading configuration file" (Doc ID 2005682.1)

Last updated on JUNE 05, 2023

Applies to:

Symptoms

When certain users log into WCSites and attempt to access the Contributor UI, an alert appears with the following message:

Error reading configuration file
Unable to read the configuration file. Please check the console for more details (SyntaxError: Unexpected token <)

and in sites.log:

[2015-04-30 14:01:40,697 EDT] [ERROR] [TP-Processor8] [fatwire.logging.cs.db] Failed to execute query select * from ElementCatalog where elementname like 'UI/Config/%Html' for query configElements
[2015-04-30 14:01:40,698 EDT] [ERROR] [TP-Processor8] [fatwire.logging.cs.jsp] sql failed for select * from ElementCatalog where elementname like 'UI/Config/%Html':
[2015-04-30 14:01:40,698 EDT] [ERROR] [TP-Processor8] [fatwire.logging.cs.jsp] ics:listloop tag failure: list 'configElements' not found!  pagename: fatwire/ui/controller/controller element: UI/GetConfigAction

Cause

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