WebCenter Content (WCC) Inbound Refinery (IBR) Converting .doc to .pdf Generated Error: "Step PDFExport forced conversion failure by conversion engine because of error: requested page not available (0x0017)" (Doc ID 2011860.1)

Last updated on AUGUST 10, 2017

Applies to:

Oracle WebCenter Content - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

Error during conversion .doc to .pdf.
--------------------------------------
Step PDFExport forced conversion failure by conversion engine because of error: requested page not available (0x0017).

log/3    02.23 13:13:44.176    Job_240498_dmsap3centpriv16300    !csLogJobIdPrefix,240498!csLinefeed!csExportPdf!csLinefeed!csExportPdfWriteResources!csLinefeed!csExportPDFLaunchPX!csLinefeedrequested page not available (0x0017)!csLinefeed
 log/3    02.23 13:13:44.176    Job_240498_dmsap3centpriv16300            at pdfexport.CreateWebViewablePDFExport.convert(CreateWebViewablePDFExport.java:87)
 log/3    02.23 13:13:44.176    Job_240498_dmsap3centpriv16300            at docrefinery.convert.StepHandler.executeCodeStep(StepHandler.java:500)
 log/3    02.23 13:13:44.176    Job_240498_dmsap3centpriv16300            at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:155)
 log/3    02.23 13:13:44.176    Job_240498_dmsap3centpriv16300            at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:292)
 log/3    02.23 13:13:44.176    Job_240498_dmsap3centpriv16300            at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:172)
 log/3    02.23 13:13:44.176    Job_240498_dmsap3centpriv16300            at docrefinery.convert.ConversionDriver.processSubConversion(ConversionDriver.java:198)
 log/3    02.23 13:13:44.176    Job_240498_dmsap3centpriv16300            at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:160)
 log/3    02.23 13:13:44.176    Job_240498_dmsap3centpriv16300            at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:292)
 log/3    02.23 13:13:44.176    Job_240498_dmsap3centpriv16300            at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:172)
 log/3    02.23 13:13:44.176    Job_240498_dmsap3centpriv16300            at docrefinery.convert.ConversionDriver.processSubConversion(ConversionDriver.java:198)
 log/3    02.23 13:13:44.176    Job_240498_dmsap3centpriv16300            at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:160)
 log/3    02.23 13:13:44.176    Job_240498_dmsap3centpriv16300            at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:292)
 log/3    02.23 13:13:44.176    Job_240498_dmsap3centpriv16300            at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:172)
 log/3    02.23 13:13:44.176    Job_240498_dmsap3centpriv16300            at docrefinery.convert.ConversionDriver.processSubConversion(ConversionDriver.java:198)
 log/3    02.23 13:13:44.176    Job_240498_dmsap3centpriv16300            at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:160)
 log/3    02.23 13:13:44.176    Job_240498_dmsap3centpriv16300            at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:292)
 log/3    02.23 13:13:44.176    Job_240498_dmsap3centpriv16300            at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:172)
 log/3    02.23 13:13:44.176    Job_240498_dmsap3centpriv16300            at docrefinery.queue.PreConvertedRefineryQueueMonitor.convertJob(PreConvertedRefineryQueueMonitor.java:430)
 log/3    02.23 13:13:44.176    Job_240498_dmsap3centpriv16300            at docrefinery.queue.PreConvertedRefineryQueueMonitor$2.run(PreConvertedRefineryQueueMonitor.java:348)
 log/3    02.23 13:13:44.176    Job_240498_dmsap3centpriv16300            at java.lang.Thread.run(Thread.java:745)
>log/3    02.23 13:13:44.184    Job_240498_dmsap3centpriv16300    !csLogJobIdPrefix,240498!csLinefeed!csConversionForceFailureByStep,PDFExport,requested page not available (0x0017)!$requested page not available (0x0017)
 log/3    02.23 13:13:44.184    Job_240498_dmsap3centpriv16300            at pdfexport.CreateWebViewablePDFExport.convert(CreateWebViewablePDFExport.java:87)
 log/3    02.23 13:13:44.184    Job_240498_dmsap3centpriv16300            at docrefinery.convert.StepHandler.executeCodeStep(StepHandler.java:500)
 log/3    02.23 13:13:44.184    Job_240498_dmsap3centpriv16300            at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:155)
 log/3    02.23 13:13:44.184    Job_240498_dmsap3centpriv16300            at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:292)
 log/3    02.23 13:13:44.184    Job_240498_dmsap3centpriv16300            at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:172)
 log/3    02.23 13:13:44.184    Job_240498_dmsap3centpriv16300            at docrefinery.convert.ConversionDriver.processSubConversion(ConversionDriver.java:198)
 log/3    02.23 13:13:44.184    Job_240498_dmsap3centpriv16300            at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:160)
 log/3    02.23 13:13:44.184    Job_240498_dmsap3centpriv16300            at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:292)
 log/3    02.23 13:13:44.184    Job_240498_dmsap3centpriv16300            at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:172)
 log/3    02.23 13:13:44.184    Job_240498_dmsap3centpriv16300            at docrefinery.convert.ConversionDriver.processSubConversion(ConversionDriver.java:198)
 log/3    02.23 13:13:44.184    Job_240498_dmsap3centpriv16300            at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:160)
 log/3    02.23 13:13:44.184    Job_240498_dmsap3centpriv16300            at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:292)
 log/3    02.23 13:13:44.184    Job_240498_dmsap3centpriv16300            at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:172)
 log/3    02.23 13:13:44.184    Job_240498_dmsap3centpriv16300            at docrefinery.convert.ConversionDriver.processSubConversion(ConversionDriver.java:198)
 log/3    02.23 13:13:44.184    Job_240498_dmsap3centpriv16300            at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:160)
 log/3    02.23 13:13:44.184    Job_240498_dmsap3centpriv16300            at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:292)
 log/3    02.23 13:13:44.184    Job_240498_dmsap3centpriv16300            at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:172)
 log/3    02.23 13:13:44.184    Job_240498_dmsap3centpriv16300            at docrefinery.queue.PreConvertedRefineryQueueMonitor.convertJob(PreConvertedRefineryQueueMonitor.java:430)
 log/3    02.23 13:13:44.184    Job_240498_dmsap3centpriv16300            at docrefinery.queue.PreConvertedRefineryQueueMonitor$2.run(PreConvertedRefineryQueueMonitor.java:348)
 log/3    02.23 13:13:44.184    Job_240498_dmsap3centpriv16300            at java.lang.Thread.run(Thread.java:745) 

Cause

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