Enterprise Capture Email Import Processor Stops Processing with Error "Error extracting attachments" (Doc ID 2035658.1)

Last updated on JANUARY 27, 2017

Applies to:

Oracle WebCenter Enterprise Capture - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

When using a 32 bit jvm on Recognition Server, the Capture Email Import Processor stops processing. 

From the diagnostic log:

[2015-06-03T11:56:02.569-04:00] [capture_server1] [ERROR] [] [oracle.odc.importprocessor.ImportJobSchedulerSessionBean] [tid: [ACTIVE].ExecuteThread: '9' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: 528503b5a136bfe8:6f02f6a8:14db9d9fd4f:-8000-000000000000347e,0] [APP: capture] Error extracting attachments[[
oracle.odc.exception.CaptureException: Error extracting attachments
at oracle.odc.importprocessor.email.EmailSource.processMessage(EmailSource.java:558)
at oracle.odc.importprocessor.email.EmailSource.processFolder(EmailSource.java:291)
at oracle.odc.importprocessor.email.EmailSource.processAccount(EmailSource.java:242)
at oracle.odc.importprocessor.email.EmailSource.process(EmailSource.java:1240)...

Caused by: oracle.odc.exception.CaptureException: what do i do: seems an odd quirk of the EJB spec.  The exception is:java.lang.OutOfMemoryError: allocLargeObjectOrArray: [B, size 8415016
at oracle.odc.importprocessor.email.EmailSource.processAttachment(EmailSource.java:816)
at oracle.odc.importprocessor.email.EmailSource.processMessage(EmailSource.java:553)
... 44 more
Caused by: javax.ejb.EJBException: what do i do: seems an odd quirk of the EJB spec.  The exception is:java.lang.OutOfMemoryError: allocLargeObjectOrArray: [B, size 8415016
at com.oracle.pitchfork.intercept.MethodInvocationInvocationContext.proceed(MethodInvocationInvocationContext.java:110)

 

Cause

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