When Attempting to Perform a Full-collection Rebuild the Rebuild Fails and the Following error occurs, !csIndexerAbortedMsg intradoc.common.ServiceException...!csJdbcStartTranWithinATranNotAllowed (Doc ID 2041260.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle WebCenter Content - Version 11.1.1.5.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.1.5.0 version, Content Server

When attempting to perform a full collection rebuild the rebuild fails and
the following error occurs.

ERROR
-----------------------
>(internal)/3 07.30 08:49:29.264 index update work !csIndexerAbortedMsg intradoc.common.ServiceException:
 (internal)/3 07.30 08:49:29.264 index update work at intradoc.indexer.IndexerBulkLoader.doWork(IndexerBulkLoader.java:175)
 (internal)/3 07.30 08:49:29.264 index update work at intradoc.indexer.Indexer.doIndexing(Indexer.java:411)
 (internal)/3 07.30 08:49:29.264 index update work at intradoc.indexer.Indexer.buildIndex(Indexer.java:319)
 (internal)/3 07.30 08:49:29.264 index update work at intradoc.server.IndexerMonitor.doIndexing(IndexerMonitor.java:1021)
 (internal)/3 07.30 08:49:29.264 index update work at intradoc.server.IndexerMonitor$4.run(IndexerMonitor.java:842)
 (internal)/3 07.30 08:49:29.264 index update work Caused by: intradoc.data.DataException: !csDbUnableToStartTransaction,!csJdbcStartTranWithinATranNotAllowed
 (internal)/3 07.30 08:49:29.264 index update work at intradoc.jdbc.JdbcWorkspace.handleSQLException(JdbcWorkspace.java:2461)
 (internal)/3 07.30 08:49:29.264 index update work at intradoc.jdbc.JdbcWorkspace.beginTranEx(JdbcWorkspace.java:1118)
 (internal)/3 07.30 08:49:29.264 index update work at intradoc.jdbc.JdbcWorkspace.beginTran(JdbcWorkspace.java:1032)
 (internal)/3 07.30 08:49:29.264 index update work at intradoc.indexer.CommonIndexerBulkLoader.isStillValidIndexingDoc(CommonIndexerBulkLoader.java:529)
 (internal)/3 07.30 08:49:29.264 index update work at intradoc.indexer.CommonIndexerBulkLoader.notifyOfRelease(CommonIndexerBulkLoader.java:460)
 (internal)/3 07.30 08:49:29.264 index update work at intradoc.indexer.CommonIndexerBulkLoader.loadRecordWebChange(CommonIndexerBulkLoader.java:241)
 (internal)/3 07.30 08:49:29.264 index update work at intradoc.indexer.IndexerBulkLoader.createBulkLoad(IndexerBulkLoader.java:322)
 (internal)/3 07.30 08:49:29.264 index update work at intradoc.indexer.IndexerBulkLoader.doWork(IndexerBulkLoader.java:171)
 (internal)/3 07.30 08:49:29.264 index update work ... 4 more
 (internal)/3 07.30 08:49:29.264 index update work Caused by: java.sql.SQLException: !csJdbcStartTranWithinATranNotAllowed
 (internal)/3 07.30 08:49:29.264 index update work at intradoc.jdbc.JdbcWorkspace.beginTranEx(JdbcWorkspace.java:1071)
 (internal)/3 07.30 08:49:29.264 index update work ... 10 more



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into the content server -> admin -> admin applets
2. Click administration -> repository manager -> indexer tab
3. Click on bottom rebuild button (do not choose fast)
4. Indexing fails

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see their content correctly to perform their daily tasks which causes frequent calls to the help desk and a loss of productivity.

Cause

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