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Bulk Load Content Into WCC Slow - Intradoc.common.FileUtilsLockDirectory.waitForShortTermDirectoryAc (Doc ID 2066406.1)

Last updated on APRIL 19, 2018

Applies to:

Oracle WebCenter Content - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

Bulk Load Content into WCC slow - intradoc.common.FileUtilsLockDirectory.waitForShortTermDirectoryAc

When loading content into the Clustered WCC instances performance is slow and we can see in the traces the longest times are spent waiting for file lock of the user's profile folder.

iidccs_WLS_WCC1_1439315149000.log:>filelock/7 08.11 12:45:49.000 IdcServer-3145 Lock bounce on loop 12
idccs_WLS_WCC1_1439315149000.log:>filelock/6 08.11 12:45:49.000 IdcServer-3145 /u01/app/oracle/admin/wcc_cluster/cs/data/users/profiles/sy/sysadmin/----Next sleep interval is 7920
idccs_WLS_WCC1_1439315158000.log:>filelock/6 08.11 12:45:56.984 IdcServer-3145 /u01/app/oracle/admin/wcc_cluster/cs/data/users/profiles/sy/sysadmin/----Next sleep interval is 7920
idccs_WLS_WCC1_1439315166000.log:>filelock/6 08.11 12:46:04.919 IdcServer-3145 Removing lock request on /u01/app/oracle/admin/wcc_cluster/cs/data/users/profiles/sy/sysadmin/lockreserve.dat
idccs_WLS_WCC1_1439315166000.log:>filelock/6 08.11 12:46:04.924 IdcServer-3145 /u01/app/oracle/admin/wcc_cluster/cs/data/users/profiles/sy/sysadmin/----Locked directory /u01/app/oracle/admin/wcc_cluster/cs/data/users/profiles/sy/sysadmin/
idccs_WLS_WCC1_1439315166000.log:>fileaccess/7 08.11 12:46:04.927 IdcServer-3145 serializeDataBinder dir=/u01/app/oracle/admin/wcc_cluster/cs/data/users/profiles/sy/sysadmin, file=pne_frameworkfolders.hda, isWrite=false, encoding=null
idccs_WLS_WCC1_1439315166000.log:>filelock/6 08.11 12:46:04.971 IdcServer-3145 /u01/app/oracle/admin/wcc_cluster/cs/data/users/profiles/sy/sysadmin/----Released

We are loading content using a custom RIDC application, when running in a non-cluster environment we have no issues.
-------> this problem happens on clustered environments



Cause

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