Webcenter Portal Hangs When Updating Users Data (Doc ID 2071118.1)

Last updated on JULY 10, 2017

Applies to:

Oracle WebCenter Portal - Version 11.1.1.8.5 and later
Information in this document applies to any platform.

Symptoms

 Webcenter Portal browser hanging, "503" log error(s), and performance issues when add/updating users data.

Stack Trace in Webcenter Portal shows:

"[ACTIVE] ExecuteThread: '9' for queue: 'weblogic.kernel.Default (self-tuning)'" id=129 idx=0x210 tid=9271 prio=5 alive, parked, native_blocked, daemon -- Parking to wait for: java/util/concurrent/locks/AbstractQueuedSynchronizer$ConditionObject@0x90829bf0 at jrockit/vm/Locks.park0(J)V(Native Method) at jrockit/vm/Locks.park(Locks.java:2230) at sun/misc/Unsafe.park(ZJ)V(Native Method) at java/util/concurrent/locks/LockSupport.park(LockSupport.java:156) at java/util/concurrent/locks/AbstractQueuedSynchronizer$ConditionObject.await(AbstractQueuedSynchronizer.java:1987) at oracle/security/jps/az/internal/common/scanner/PolicyChangeScanner.waitForScanner(PolicyChangeScanner.java:144) at oracle/security/jps/az/internal/runtime/notifier/RuntimeEventNotifierImpl.notify(RuntimeEventNotifierImpl.java:112) at oracle/security/jps/internal/policystore/RuntimeCacheNotificationHelper.processEvents(RuntimeCacheNotificationHelper.java:152) at oracle/security/jps/internal/policystore/AbstractPolicyStore.notifyPDP(AbstractPolicyStore.java:943) at oracle/security/jps/internal/policystore/JpsAppPolicy.notifyPDP(JpsAppPolicy.java:598) at oracle/security/jps/internal/policystore/entitymanager/impl/ApplicationRoleManagerImpl.addPrincipalToAppRole(ApplicationRoleManagerImpl.java:2722) at oracle/security/jps/internal/policystore/ldap/ApplicationRoleAuditManager.addPrincipalToAppRole(ApplicationRoleAuditManager.java:181) at oracle/security/jps/internal/policystore/JpsAppAuditPolicy.addPrincipalToAppRole(JpsAppAuditPolicy.java:277) at oracle/webcenter/webcenterapp/internal/model/security/WCSecurityManagerImpl$4.run(WCSecurityManagerImpl.java:1024) at jrockit/vm/AccessController.doPrivileged(AccessController.java:254)[inlined] at jrockit/vm/AccessController.doPrivileged(AccessController.java:268)[optimized]

Cause

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