My Oracle Support Banner

OIM Approval Notifications Do Not Use the SSO Address (Doc ID 2079071.1)

Last updated on SEPTEMBER 01, 2023

Applies to:

Identity Manager - Version and later
Information in this document applies to any platform.


The approval notifications from the DefaultRequestApproval composite contain a link for approvers to access the task. 
In environments which have SSO configured, the link is pointing to the internal load balancer address instead of using the external address which your end users should use to access the Identity Self Service UI.

The content of the notification is like:


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.