How To Get Started Troubleshooting Kerberos Issues For WebCenter Content Domains

(Doc ID 2090865.1)

Last updated on APRIL 21, 2017

Applies to:

Oracle WebCenter Content - Version 11.1.1.6.0 and later
Information in this document applies to any platform.

Goal

When the WebCenter Content domain is configured for WNA, Windows Native Authentication SSO utilizing kerberos and is not working (users are getting prompted to log in), troubleshooting the cause can be difficult.

This is due, among other reasons, that there isn't always going to be a solid error or exception generated that defines the cause.

The purpose of this SR is to offer guidance on how to get started to determine the cause of the authentication failure and where to look for the cause of the failure.

Solution

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