Local Mail Client Option In Mail Settings Is Not Opening The Local Mail Client (Doc ID 2099176.1)

Last updated on JANUARY 29, 2016

Applies to:

Oracle WebCenter Portal - Version 11.1.1.8.5 and later
Information in this document applies to any platform.

Symptoms

When changing the Default Mail Client for Send Mail, it is not affecting the Out of the Box Mail Taskflow as expected.

How To Reproduce:

  1. Login to WebCenter Portal (WCP)
  2. Go to Administrator > Tools and Services > Mail
  3. Check the "Default Mail Client for Send Mail" to "Local Mail Client".
  4. The Mail Taskflow still uses WCP Mail Service rather than Thunderbired/Outlook.


Changing this setting does work for the Email Icon on Announcements however.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms