WebCenter Content (WCC) Desktop Integration (DIS) Check-In Issues for Outlook Emails with Digital Signatures (Doc ID 2107578.1)

Last updated on AUGUST 14, 2023

Applies to:

Symptoms

Attempt to check-in an Email (Outlook) message containing a digital signature are not properly checked in. The extension used by the process is .dat instead of .msg causing Outlook to crash.

ERROR
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Microsoft Outlook has stopped working
Restart Outlook

STEPS
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1.  Attempt to Check-in a digitally signed email with at least 1 attachment.
    -ability to remove attachment is disabled & cannot exclude attachment on Check_In Form (by design for integrity)
    -attachment converted to .dat (not native image format)
2.  Finish check-in
    -Outlook crashes
3.  Review Content in WCC browser
    -appears as attachment file name
    -contains the entire email
4.  Save File locally changing the extension to .msg
    -file will open as expected;  however, no native file for the original .msg file

Changes

Cause

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