"Error System Failure Occurred. Contact your site administrator." When Accessing Content UI

(Doc ID 2110699.1)

Last updated on DECEMBER 21, 2016

Applies to:

Oracle WebCenter Content - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

Getting below error when navigating to the Content UI at http://<hostname>:16225/wcc


"Error System Failure Occurred. Contact your site administrator"

Screenshot:

Issue can be reproduced at will by executing following steps:

1. On a 12.2.1.0.0 instance, go to <$MW_HOME>/oracle_common/common/bin
a. Run the WebLogic scripting tool command: ./wlst.sh
b. Once in the scripting shell, enter: connect()
c. Now enter - username followed by password
d. Enter server URL, ex:- t3://<hostname>:16225

2. Once connected to the server, issue the following command:

 

Changes

 None, but may happen on existing installations as well.

Cause

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