Siebel CRM Integration with Webcenter Content and Oracle Webcenter Portal (Doc ID 2113386.1)

Last updated on OCTOBER 14, 2022

Applies to:

Goal

The Siebel CRM integration is based on the OOTB integration as below link and it is working perfect (e. g. attaching document to SR)
https://docs.oracle.com/cd/E24001_01/doc.1111/e17045/c02_install_config.htm#CBHFFICH

And now Siebel CRM save and retrieve the attachment in the UCM

Apart from the Siebel CRM integration with UCM, Webcenter portal is used to upload documents that are manually linked by executing the following SQL updates directly in the UCM Schema:

 '1-1SD7S' is Siebel CRM SR ROW_ID,with the above insert statement make the attachment uploaded outside Siebel is displayed in Siebel

Question: Is there any impact of executing these updates and inserts in the UCM tables?

Solution

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