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Error: "Unable To Connect To Specified Email Account" While Connecting Enterprise Capture To Exchange Server (Doc ID 2113406.1)

Last updated on SEPTEMBER 29, 2020

Applies to:

Oracle WebCenter Enterprise Capture - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

When trying to verify the Capture server email import processor connection to the Exchange Server, the error message appears:

"Unable to connect to the specified email account."

Changes

New or changed email service provider, expired email server SSL certificates, or new Capture implementation

Cause

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