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503 Error in WebCenter Clicking on "My Documents". Log Error: [LIBOVD-40066] Remote Server Failure:<HOSTNAME>:<SSL PORT>.[[ javax.naming.NamingException: LDAP response read timed out, timeout used:120000ms.; remaining name '<user DN>' (Doc ID 2125840.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Oracle Virtual Directory - Version 11.1.1.7.0 and later
Oracle WebCenter Content - Version 11.1.1.7.0 and later
Information in this document applies to any platform.

Symptoms

Library OVD (libOVD) with WebCenter Portal connecting to OVD (Oracle Virtual Directory) 11g servers.

LDAP socket timeout when searching for the role of the user in a group.

About 5 minutes after clicking on the "My Documents" link in Webcenter Portal which attempts to contact WebCenter Content (WCC), a 503 error then appears on the screen as well as time outs in the UCM log file:

[2016-03-08T15:28:35.486-05:00] [<UCM SERVER>] [WARNING] [LIBOVD-40066] [oracle.ods.virtualization.engine.backend.jndi.OVDAuthenticator] [tid: [ACTIVE].ExecuteThread: '343' for queue: 'weblogic.kernel.Default (self-tuning)'] [ecid: <ECID>] [URI: /webcenter/faces/oracle/webcenter/page/<string>_<string>/Page.jspx] Remote Server Failure:<HOSTNAME>:<SSL PORT>.[[
javax.naming.NamingException: LDAP response read timed out, timeout used:120000ms.; remaining name 'cn=<USER>,ou=Groups,dc=<COMPANY>,dc=com'

The application log shows:

[2016-03-08T15:26:47.413-05:00] [] [NOTIFICATION] [LIBOVD-20043] [oracle.ods.virtualization.accesslog] [tid: [ACTIVE].ExecuteThread: '194' for queue: 'weblogic.kernel.Default (self-tuning)'] [ecid: ] conn=393 op=2 SRCH base= scope=sub filter=uniquemember=cn=Administrators,ou=groups,ou=<OU>,dc=<COMPANY>,dc=com requestedAttributes=[uid, mail, sn, cn, description, usernameattr, givenname, loginid, objectclass, displayname] sizelimit=0 timelimit=0 typesOnly=false
[2016-03-08T15:26:47.431-05:00] [] [NOTIFICATION] [LIBOVD-20044] [oracle.ods.virtualization.accesslog] [tid: [ACTIVE].ExecuteThread: '194' for queue: 'weblogic.kernel.Default (self-tuning)'] [ecid: ] conn=393 op=2 RESULT err=0 tag=0 nentries=0 etime=18 dbtime=0 mem=4,005,533,984/6,442,450,944
[2016-03-08T15:28:35.486-05:00] [] [WARNING] [LIBOVD-40066] [oracle.ods.virtualization.engine.backend.jndi.OVDAuthenticator] [tid: [ACTIVE].ExecuteThread: '343' for queue: 'weblogic.kernel.Default (self-tuning)'] [ecid: ] [URI: /webcenter/faces/oracle/webcenter/page/<string>_<string>/Page.jspx] Remote Server Failure:<HOSTNAME>:<SSL PORT>.[[
javax.naming.NamingException: LDAP response read timed out, timeout used:120000ms.; remaining name 'cn=<USER>,ou=Groups,dc=<COMPANY>,dc=com'
at com.sun.jndi.ldap.Connection.readReply(Connection.java:483)
at com.sun.jndi.ldap.LdapClient.getSearchReply(LdapClient.java:639)

...<etc>...

[2016-03-08T15:28:35.490-05:00] [] [WARNING] [LIBOVD-40066] [oracle.ods.virtualization.exception] [tid: [ACTIVE].ExecuteThread: '343' for queue: 'weblogic.kernel.Default (self-tuning)'] [ecid: ] [URI: /webcenter/faces/oracle/webcenter/page/<string>_<string>/Page.jspx] Remote Server Failure:{0}.[[
javax.naming.NamingException: LDAP response read timed out, timeout used:120000ms.; remaining name 'cn=<USER>,ou=Groups,dc=<COMPANY>,dc=com'
at com.sun.jndi.ldap.Connection.readReply(Connection.java:483)
at com.sun.jndi.ldap.LdapClient.getSearchReply(LdapClient.java:639)

...<etc>...

[2016-03-08T15:30:48.666-05:00] [] [ERROR] [LIBOVD-60176] [oracle.ods.virtualization.exception] [tid: [ACTIVE].ExecuteThread: '343' for queue: 'weblogic.kernel.Default (self-tuning)'] [ecid: ] [URI: /webcenter/faces/oracle/webcenter/page/<string>_<string>/Page.jspx] JNDI exception: {0}.[[
javax.naming.CommunicationException: Read timed out [Root exception is java.net.SocketTimeoutException: Read timed out]
at com.sun.jndi.ldap.LdapCtx.getSearchReply(LdapCtx.java:1921)

...<etc>...

Caused by: java.net.SocketTimeoutException: Read timed out

...<etc>...

[2016-03-08T15:30:48.668-05:00] [] [NOTIFICATION] [LIBOVD-20044] [oracle.ods.virtualization.accesslog] [tid: [ACTIVE].ExecuteThread: '343' for queue: 'weblogic.kernel.Default (self-tuning)'] [ecid: ] [URI: /webcenter/faces/oracle/webcenter/page/<string>_<string>/Page.jspx] conn=387 op=2 RESULT err=2 tag=0 nentries=0 etime=388,055 dbtime=0 mem=3,712,369,424/6,442,450,944
[2016-03-08T15:30:48.674-05:00] [] [ERROR] [UCM-CS-060003] [oracle.ucm] [tid: [ACTIVE].ExecuteThread: '343' for queue: 'weblogic.kernel.Default (self-tuning)'] [ecid: ] [APP: Oracle Universal Content Management - Content Server] [URI: /webcenter/faces/oracle/webcenter/page/<string>_<string>/Page.jspx] Event generated by user '<USER>' at host '<HOSTNAME>'.
[2016-03-08T15:30:48.675-05:00] [] [ERROR] [UCM-CS-000001] [oracle.ucm] [tid: [ACTIVE].ExecuteThread: '343' for queue: 'weblogic.kernel.Default (self-tuning)'] [ecid: ] [APP: Oracle Universal Content Management - Content Server] [URI: /webcenter/faces/oracle/webcenter/page/<string>_<string>/Page.jspx] general exception[[
intradoc.common.ServiceException: csJpsErrorLoadingSecurityInfo
       at idc.provider.jps.JpsUserProvider.__AW_loadSecurityInfo(JpsUserProvider.java:644)

...<etc>...

Caused by: oracle.security.idm.OperationFailureException: oracle.security.idm.OperationFailureException: oracle.ods.virtualization.service.VirtualizationException

 

There is another environment with a very similar configuration, including a firewall, that does not have this problem. The working environment firewall is set with same (default) timeout values, and the libovd and OVD configuration is the same with timeouts lower than the firewall.

Cause

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In this Document
Symptoms
Cause
Solution
References


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