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The BPM UI screen sporadically appears blank (Doc ID 2128099.1)

Last updated on DECEMBER 06, 2017

Applies to:

Oracle Business Process Management Suite - Version 11.1.1.7.0 and later
Information in this document applies to any platform.

Symptoms


The BPM UI screen for Tasks become blank after some time and the audit trail also fails to open.

[oracle.soa.services.workflow.task] [tid: [ACTIVE].ExecuteThread: '37' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: 0000LClc_kZ4ep5LRQx0id1Mnmmv000Kun,1:30062] [APP: soa-infra] [composite_instance_id: 860020] [component_instance_id: 203882] [composite_name: ApprovalWorkflow] [component_name: ApproveTask] Internal workflow error.[[
An internal workflow error occurred.
Refer to the log file that is configured for oracle.soa.services.workflow.* for more details on this error and contact Oracle Support Services.
ORABPEL-30023

Internal workflow error.
An internal workflow error occurred.
Refer to the log file that is configured for oracle.soa.services.workflow.* for more details on this error and contact Oracle Support Services.

at oracle.bpel.services.workflow.task.impl.WorkflowUtil.createAndStoreWorkflowError(WorkflowUtil.java:4404)
at oracle.bpel.services.workflow.task.impl.TaskRulesService.executeRulesInternal(TaskRulesService.java:439)
at oracle.bpel.services.workflow.task.impl.TaskRulesService.executeRules(TaskRulesService.java:179)
at oracle.bpel.services.workflow.task.impl.TaskService.performPostActionOperationInTrans(TaskService.java:6927)
at oracle.bpel.services.workflow.task.impl.TaskService.performPostActionOperation(TaskService.java:6626)
at oracle.bpel.services.workflow.task.impl.TaskService.performPostActionOperation(TaskService.java:6576)
at oracle.bpel.services.workflow.task.impl.TaskService.performPostActionOperation(TaskService.java:6552)
at oracle.bpel.services.workflow.task.impl.TaskService.performPostActionOperation(TaskService.java:6534)
at oracle.bpel.services.workflow.task.impl.TaskService.acquireTask(TaskService.java:5041)
at oracle.bpel.services.workflow.task.impl.TaskService.performPreActionValidation(TaskService.java:8119)
at oracle.bpel.services.workflow.task.impl.TaskService.updateTaskOutcomeAndEvaluateRoutingSlip(TaskService.java:3620)
at oracle.bpel.services.workflow.task.impl.TaskService.updateTaskOutcome(TaskService.java:3425)
at oracle.bpel.services.workflow.task.impl.TaskService.updateTaskOutcome(TaskService.java:3401)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
[...]
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
Caused by: java.lang.NullPointerException
at oracle.bpel.services.workflow.task.impl.WorkflowUtil.createAndStoreWorkflowError(WorkflowUtil.java:4358)
... 164 more

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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