Capture is only Reading the First 7 Pages from an Invoice in an Excel Worksheet (Doc ID 2131121.1)

Last updated on JULY 07, 2017

Applies to:

Oracle WebCenter Enterprise Capture - Version 11.1.1.9.0 and later
Information in this document applies to any platform.

Symptoms

When an invoice is emailed to a mailbox (Microsoft Outlook) in an Excel worksheet, Capture is reading only the first 7 pages of an invoice (out of 16 pages). When the same invoice is converted to pdf and emailed to the mailbox, Capture is able to read all the 16 pages. For testing purposes, the invoice in the Excel worksheet was reduced to 8 pages from 16 and mailed to the mailbox. Capture is still only reading the first 7 pages from the Excel worksheet.

Cause

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