Access To The WCC May Be Slow Or Timeout Due To User Cache Resizing (Doc ID 2137795.1)

Last updated on AUGUST 15, 2017

Applies to:

Oracle WebCenter Content - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

When accessing the WebCenter Content server, it may take a long time to complete or fail.

This can occur when initially logging into the WCC or when performing actions within the WCC.

There can be several causes for this kind of issue; this KM will focus on one particular cause.

The WCC managed server log will show an exception as like:

<Apr 27, 2016 11:17:57 AM CDT> <Error> <WebLogicServer> <BEA-000337> <[STUCK] ExecuteThread: '380' for queue: 'weblogic.kernel.Default (self-tuning)' has been busy for "683" seconds working on the request "Workmanager: default, Version: 1, Scheduled=true, Started=true, Started time: 683330 ms
[

POST /cs/idcplg HTTP/1.1

:

:

]", which is more than the configured time (StuckThreadMaxTime) of "600" seconds.

Cause

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