Unable to Connect to Enterprise Capture Email Server Using "STARTTLS" and Getting Errors "Error connecting to account, Unrecognized SSL message" (Doc ID 2140037.1)

Last updated on MAY 24, 2016

Applies to:

Oracle WebCenter Enterprise Capture - Version 11.1.1.9.0 and later
Information in this document applies to any platform.

Symptoms

When trying to set up an Email Import processor using the STARTTLS, the connection fails and the logs shows the following error:

[capture_server1] [ERROR] [] [oracle.odc.importprocessor.ImportJobSchedulerSessionBean] [host: hgsdappna02] [nwaddr: 10.10.37.142] [tid: [ACTIVE].ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: 25070d7c84960468:-4693f1b:153e35e2b03:-8000-000000000000092c,0] [APP: capture] [TARGET: /Farm_capture_domain/capture_domain/capture_server1/capture] [TARGET_TYPE: oracle_oddc] Error connecting to account[[

oracle.odc.exception.CaptureException: Error connecting to account"

Caused by: javax.mail.MessagingException: Unrecognized SSL message, plaintext connection?;
nested exception is:
javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection?
at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:571)
at javax.mail.Service.connect(Service.java:288)
at oracle.odc.importprocessor.email.EmailSource.processAccount(EmailSource.java:207)
... 44 more
Caused by: javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection?

 

Cause

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