Access Portal Form Fill: LDAP Error (32) When Creating Entries Under CN=SSOProvisioning (Doc ID 2140639.1)

Symptoms

Access Portal Web Logon Manager 11.1.2.3.0

Access Portal/Form Fill: LDAP Error (32) when creating entries under CN=SSOProvisioning  

Whenever a user logs in to the Oracle Access Portal interface, quite a few errors are generated in LDAP because OAM tries to create a few LDAP entries using as parent an invalid entry.

Example:

CN=SSOProvisioning,CN=<USERID>,OU=<ORGANIZATIONAL_UNIT>,dc=<COMPANY>,dc=com

Other entries underneath the user's entry are created without issues except for CN=SSOProvisioning.



ERROR
-----------------------
wls_oam1-diagnostic.log:oracle.igf.ids.IDSException: No such entity: entity=CN={<ENCRYPTED_VALUE>},CN=SSOProvisioning,CN=<USERID>,OU=<ORGANIZATIONAL_UNIT>,dc=<COMPANY>,dc=com op=add mesg=   AdditionalInfo: LDAP Error 32 : [LDAP: error code 32 - Operation 'ADD' failed in participant 'dc=<COMPANY>,dc=com' for entry 'CN={<ENCRYPTED_VALUE>},CN=SSOProvisioning,CN=<USERID>,OU=<ORGANIZATIONAL_UNIT>,dc=<COMPANY>,dc=com']
wls_oam1-diagnostic.log:Caused by: oracle.igf.ids.arisid.ArisIdNoSuchSubjectException: No such entity: entity=CN={<ENCRYPTED_VALUE>},CN=SSOProvisioning,CN=<USERID>,OU=<ORGANIZATIONAL_UNIT>,dc=<COMPANY>,dc=com op=add mesg=   AdditionalInfo: LDAP Error 32 : [LDAP: error code 32 - Operation 'ADD' failed in participant 'dc=<COMPANY>,dc=com' for entry 'CN={<ENCRYPTED_VALUE>},CN=SSOProvisioning,CN=<USERID>,OU=<ORGANIZATIONAL_UNIT>,dc=<COMPANY>,dc=com'] .




STEPS TO REPRODUCE

1. Install/Configure Oracle Access Portal Service with the ESSOProvisioning Plugin enabled.
2. Open a web browser and access the Oracle Access Portal logonmanager dashboard
3. Logon to the form based authentication prompt from the OAM server.

Cause

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