Error “Unable to run the service and GET_RELATED_CONTENT getRelatedTypeInfo function” (Doc ID 2146392.1)

Last updated on OCTOBER 17, 2022

Applies to:

Goal

After activating component "RELATEDCONTENT" in UCM, 2 tables were created in the UCM Schema in Database:
RELATEDCONTENT (empty) and RELATEDTYPES (4 occurrences).

After the activation of component, an error is recorded while using AutoVue. Just clicking on "View in Autoview" generated the error in Content Server Log:

The table "RELATEDTYPES" did not contain the type '5': The following row was manually inserted in the table according to what was registered during the activation of component "RELATEDCONTENT" in the 11.1.1.6 version of UCM:

table RELATEDTYPES
==================
DLINKTYPEID = 5
DLINKCLASSID = PC
DLINKTYPENAME = MarkupAutovue
DLYNKTYPEDESTNAME = MarkupAutovue
DLYNKTYPESCHECKINDESTNAME = MarkupAutovue
DLINKTYPESCHECKINDESTNAME2 = MarkupAutovue
DISLINKBYNAME = 0
DISSYSTEMLINK = 0

After this addition to the table, AutoVue calls did not produce the error message when using it.
Please confirm that enabling RELATEDCONTENT component and adding the row DLINKTYPEID = 5 is good method to avoid having error with AutoVue and that the component is related to AutoVue?

Solution

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