Unable to Download PDF from a Saved Folio (Doc ID 2148201.1)

Last updated on APRIL 04, 2024

Applies to:

Symptoms

On : 11.1.1.8.0 version, Content Server, No MLR patches applied

User was able to create a Folio successfully and save it.
Error is thrown when attempting to download a PDF in the Folio: Unable to Execute service Method CreateRendition. The Error was caused by an internally generated issue
It allows the user to download the Zipped file but that will not help the user as the zipped file contains each individual file.

ERROR
-----------------------
Unable to Execute service Method CreateRendition. The Error was caused by an internally generated issue

Content Server logs from the UI:

Unable to execute service CREATE_FOLIO_RENDITION and function createRendition.
Unable to create rendition. java.io.IOException: trailer not found.. [ Details ]
An error has occurred. The stack trace below shows more information.

!csUserEventMessage,test:16200!csFileServiceReferredToBy,http://<CS HOST>/idcplg?IdcService=EDIT_FOLIO&dID=<ID>&RevisionSelectionMethod=Specific!csFileServiceUserAgent,Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML\, like Gecko) Chrome/50.0.2661.94 Safari/537.36,GET!csServiceDataException,CREATE_FOLIO_RENDITION,createRendition!$!csCpdUnableToCreateRendition!syJavaExceptionWrapper,java.io.IOException: trailer not found.
intradoc.common.ServiceException: !csServiceDataException,CREATE_FOLIO_RENDITION,createRendition!$
*ScriptStack CREATE_FOLIO_RENDITION
3:createRendition,dID=123456,dDocName=DISD_123456
  at intradoc.server.ServiceRequestImplementor.buildServiceException(ServiceRequestImplementor.java:2173)
  at intradoc.server.Service.buildServiceException(Service.java:2402)
  at intradoc.server.Service.createServiceExceptionEx(Service.java:2396)
  at intradoc.server.Service.createServiceException(Service.java:2391)
...
Caused by: intradoc.data.DataException: !csCpdUnableToCreateRendition
  at folios.iterators.FolioPdfIterator.beginNode(FolioPdfIterator.java:138)
  at folios.FolioIterator.visitNode(FolioIterator.java:190)
  at folios.FolioIterator.visitNode(FolioIterator.java:228)
  at folios.FolioIterator.iterate(FolioIterator.java:82)
  at folios.renderers.FolioPdfRenderer.render(FolioPdfRenderer.java:59)
  at folios.FolioHandler.createRendition(FolioHandler.java:937)
  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
...
Caused by: java.io.IOException: trailer not found.
  at com.lowagie.text.pdf.PdfReader.rebuildXref(Unknown Source)
  at com.lowagie.text.pdf.PdfReader.readPdf(Unknown Source)
  at com.lowagie.text.pdf.PdfReader.<init>(Unknown Source)
  at com.lowagie.text.pdf.PdfReader.<init>(Unknown Source)
  at folios.iterators.FolioPdfIterator.beginNode(FolioPdfIterator.java:117)
  at folios.FolioIterator.visitNode(FolioIterator.java:190)
  at folios.FolioIterator.visitNode(FolioIterator.java:223)
  at folios.FolioIterator.iterate(FolioIterator.java:83)
  ... 58 more



STEPS
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The issue can be reproduced at will with the following steps:
1. Create a new Folio and save
2. Attempt to download a PDF in the Folio

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access Content saved in Folios

Changes

Cause

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