Access Policy Not Provisioning Entitlements as Expected. (Doc ID 2149223.1)

Last updated on JUNE 13, 2016

Applies to:

Identity Manager - Version 11.1.2.3.0 and later
Information in this document applies to any platform.

Symptoms

After configuring the Access Policy to provision an Account and Entitlement, end users are not provisioned with the Entitlement or Account as needed.

The diagnostic logs (at $DOMAIN_HOME/servers/oim_managedserverX/logs/oim_managedserverX-diagnostic.log ) show errors and warnings indicating that some required data is missing.

[2016-05-17T22:27:24.135-05:00] [oim_server1] [ERROR] [] [oracle.iam.provisioning.spi] [tid: [ACTIVE].ExecuteThread: '3' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: test1] [ecid: b42e9dd28316caf0:-7e7ba72c:154c06a6042:-8000-000000000000189b,0] [APP: oim#11.1.2.0.0] [DSID: 0000LJ1t8idBp2xLkACCyZ1NEryL00000N] An error occurred in oracle.iam.provisioning.util.ProvisioningUtil/getEntitlementInstanceKey(String accountId, String entitlementKey) as there is no entitlement instance associated with account key 24 and entitlement key 9,343. ... [2016-05-17T22:28:12.486-05:00] [oim_server1] [ERROR] [] [XELLERATE.SERVER] [tid: [ACTIVE].ExecuteThread: '8' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: xelsysadm] [ecid: b42e9dd28316caf0:-7e7ba72c:154c06a6042:-8000-000000000000189d,1:17927:5] [APP: oim#11.1.2.0.0] [J2EE_APP.name: oim_11.1.2.0.0] [J2EE_MODULE.name: workflowservice] [WEBSERVICE.name: CallbackService] [WEBSERVICE_PORT.name: CallbackServicePort] Class/Method: tcOrderItemInfo/eventPreInsert Error :Data object process form required data is missing. [2016-05-17T22:28:12.492-05:00] [oim_server1] [ERROR] [] [XELLERATE.SERVER] [tid: [ACTIVE].ExecuteThread: '8' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: xelsysadm] [ecid: b42e9dd28316caf0:-7e7ba72c:154c06a6042:-8000-000000000000189d,1:17927:5] [APP: oim#11.1.2.0.0] [J2EE_APP.name: oim_11.1.2.0.0] [J2EE_MODULE.name: workflowservice] [WEBSERVICE.name: CallbackService] [WEBSERVICE_PORT.name: CallbackServicePort] Class/Method: tcDataObj/save Error :Insertion of dataobject into database failed [2016-05-17T22:28:12.502-05:00] [oim_server1] [ERROR] [] [XELLERATE.DATABASE] [tid: [ACTIVE].ExecuteThread: '8' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: xelsysadm] [ecid: b42e9dd28316caf0:-7e7ba72c:154c06a6042:-8000-000000000000189d,1:17927:5] [APP: oim#11.1.2.0.0] [J2EE_APP.name: oim_11.1.2.0.0] [J2EE_MODULE.name: workflowservice] [WEBSERVICE.name: CallbackService] [WEBSERVICE_PORT.name: CallbackServicePort] Class/Method: tcDataBase/rollbackTransaction encounter some problems: Rollback Executed From[[ java.lang.Exception: Rollback Executed From .... [2016-05-17T22:28:12.508-05:00] [oim_server1] [ERROR] [] [XELLERATE.APIS] [tid: [ACTIVE].ExecuteThread: '8' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: xelsysadm] [ecid: b42e9dd28316caf0:-7e7ba72c:154c06a6042:-8000-000000000000189d,1:17927:5] [APP: oim#11.1.2.0.0] [J2EE_APP.name: oim_11.1.2.0.0] [J2EE_MODULE.name: workflowservice] [WEBSERVICE.name: CallbackService] [WEBSERVICE_PORT.name: CallbackServicePort] Class/Method: tcFormInstanceOperationsBean/addProcessFormChildData encounter some problems: maoErrors:The following required fields have not been given values:Security Group, Application Name : The following required fields have not been given values:Security Group, Application Name [2016-05-17T22:28:12.510-05:00] [oim_server1] [ERROR] [] [XELLERATE.APIS] [tid: [ACTIVE].ExecuteThread: '8' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: xelsysadm] [ecid: b42e9dd28316caf0:-7e7ba72c:154c06a6042:-8000-000000000000189d,1:17927:5] [APP: oim#11.1.2.0.0] [J2EE_APP.name: oim_11.1.2.0.0] [J2EE_MODULE.name: workflowservice] [WEBSERVICE.name: CallbackService] [WEBSERVICE_PORT.name: CallbackServicePort] Class/Method: tcFormInstanceOperationsBean/addProcessFormChildData encounter some problems: Error occurred while validating password policy ' [2016-05-17T22:28:12.510-05:00] [oim_server1] [ERROR] [] [XELLERATE.APIS] [tid: [ACTIVE].ExecuteThread: '8' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: xelsysadm] [ecid: b42e9dd28316caf0:-7e7ba72c:154c06a6042:-8000-000000000000189d,1:17927:5] [APP: oim#11.1.2.0.0] [J2EE_APP.name: oim_11.1.2.0.0] [J2EE_MODULE.name: workflowservice] [WEBSERVICE.name: CallbackService] [WEBSERVICE_PORT.name: CallbackServicePort] Class/Method: tcFormInstanceOperationsBean/addProcessFormChildData encounter some problems: The following required fields have not been given values:Security Group, Application Name : The following required fields have not been given values:Security Group, Application Name[[ Thor.API.Exceptions.tcAPIException: The following required fields have not been given values:Security Group, Application Name : The following required fields have not been given values:Security Group, Application Name .... [2016-05-17T22:28:12.525-05:00] [oim_server1] [WARNING] [] [oracle.iam.provisioning.spi] [tid: [ACTIVE].ExecuteThread: '8' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: xelsysadm] [ecid: b42e9dd28316caf0:-7e7ba72c:154c06a6042:-8000-000000000000189d,1:17927:5] [APP: oim#11.1.2.0.0] [J2EE_APP.name: oim_11.1.2.0.0] [J2EE_MODULE.name: workflowservice] [WEBSERVICE.name: CallbackService] [WEBSERVICE_PORT.name: CallbackServicePort] Thor.API.Exceptions.tcAPIException: The following required fields have not been given values:Security Group, Application Name : The following required fields have not been given values:Security Group, Application Name [2016-05-17T22:28:12.548-05:00] [oim_server1] [WARNING] [] [oracle.iam.platform.kernel.impl] [tid: [ACTIVE].ExecuteThread: '8' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: xelsysadm] [ecid: b42e9dd28316caf0:-7e7ba72c:154c06a6042:-8000-000000000000189d,1:17927:5] [APP: oim#11.1.2.0.0] [J2EE_APP.name: oim_11.1.2.0.0] [J2EE_MODULE.name: workflowservice] [WEBSERVICE.name: CallbackService] [WEBSERVICE_PORT.name: CallbackServicePort] Kernel Information: Stopped Id 244057 name e305d317-7521-4ba6-aecd-dabb92c0274f [2016-05-17T22:28:12.590-05:00] [oim_server1] [WARNING] [] [oracle.iam.platform.kernel.impl] [tid: [ACTIVE].ExecuteThread: '8' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: xelsysadm] [ecid: b42e9dd28316caf0:-7e7ba72c:154c06a6042:-8000-000000000000189d,1:17927:5] [APP: oim#11.1.2.0.0] [J2EE_APP.name: oim_11.1.2.0.0] [J2EE_MODULE.name: workflowservice] [WEBSERVICE.name: CallbackService] [WEBSERVICE_PORT.name: CallbackServicePort] Kernel Information: [[ ==================================== Flow for Process Id 244057 name e305d317-7521-4ba6-aecd-dabb92c0274f Status : ACTIVE Id 2 name ApprovalInitiation : COMPLETED Id 3 name PostApprovalActions : COMPLETED Id 4 name ProvisionEntitlementActionHandler : COMPLETED Status : STOPPED ====================================

 

Cause

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