WEC File Conversion Fails with Error "oracle.captureexportservice.CaptureExportServiceException: Failed to launch CaptureOITExport"
(Doc ID 2151656.1)
Last updated on APRIL 18, 2024
Applies to:
Oracle WebCenter Enterprise Capture - Version 12.2.1.0.0 and laterInformation in this document applies to any platform.
Symptoms
Unable to convert imported email attachments to TIF format. The following error occurs in the Capture Diagnostic Log:
[ERROR] [] [oracle.odc.docconverterprocessor.DocumentConverterProcessor] [tid: <TID>] [userId: <UID>] [ecid:<ECID>] [APP: capture] [Workspace Name="XXXX"] [Batch Name="XXX" ID="XX"]Error converting the document: 37.1. Exception oracle.odc.docconverter.DocExportException: oracle.captureexportservice.CaptureExportServiceException: Failed to launch CaptureOITExport.
This started to occur after applying Capture Patch 4.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |