WEC File Conversion Fails with Error "oracle.captureexportservice.CaptureExportServiceException: Failed to launch CaptureOITExport" (Doc ID 2151656.1)

Last updated on JULY 07, 2016

Applies to:

Oracle WebCenter Enterprise Capture - Version 12.2.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Unable to convert imported email attachments to TIF format.  The following error occurs in the Capture Diagnostic Log:

[2016-06-17T10:40:09.379+01:00] [wls_capture1] [ERROR] [] [oracle.odc.docconverterprocessor.DocumentConverterProcessor] [tid: [ACTIVE].ExecuteThread: '14' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: xxxxxxxxxxxx:-8000-0000000000003a0e,0] [APP: capture] [Workspace Name="XXXX"] [Batch Name="XXX" ID="XX"]Error converting the document: 37.1. Exception oracle.odc.docconverter.DocExportException: oracle.captureexportservice.CaptureExportServiceException: Failed to launch CaptureOITExport.

 This started to occur after applying Capture Patch 4.

Cause

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