WEC File Conversion Fails with Error "oracle.captureexportservice.CaptureExportServiceException: Failed to launch CaptureOITExport"

(Doc ID 2151656.1)

Last updated on DECEMBER 15, 2017

Applies to:

Oracle WebCenter Enterprise Capture - Version and later
Information in this document applies to any platform.


Unable to convert imported email attachments to TIF format.  The following error occurs in the Capture Diagnostic Log:

[2016-06-17T10:40:09.379+01:00] [wls_capture1] [ERROR] [] [oracle.odc.docconverterprocessor.DocumentConverterProcessor] [tid: [ACTIVE].ExecuteThread: '14' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: xxxxxxxxxxxx:-8000-0000000000003a0e,0] [APP: capture] [Workspace Name="XXXX"] [Batch Name="XXX" ID="XX"]Error converting the document: 37.1. Exception oracle.odc.docconverter.DocExportException: oracle.captureexportservice.CaptureExportServiceException: Failed to launch CaptureOITExport.

 This started to occur after applying Capture Patch 4.


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