OWS: Enhancement Request For Comment Templates In Case Management
(Doc ID 2159593.1)
Last updated on FEBRUARY 08, 2019
Applies to:Oracle Watchlist Screening - Version 22.214.171.124.3 and later
Information in this document applies to any platform.
In your organization, in Case Management, it may be common place to add default comments to an alert after a state change was already executed. When doing this, it is currently only possible to add a template if a state transition is made, but not if a comment is added. You would like to add the option to select a template to the "Add Comment" activity.
Change State with an option to add template:
Add Comment with no option to add template:
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