OWS: Enhancement Request For Comment Templates In Case Management (Doc ID 2159593.1)

Last updated on FEBRUARY 08, 2019

Applies to:

Goal

In your organization, in Case Management, it may be common place to add default comments to an alert after a state change was already executed. When doing this, it is currently only possible to add a template if a state transition is made, but not if a comment is added. You would like to add the option to select a template to the "Add Comment" activity.

Change State with an option to add template:

Add Comment with no option to add template:

Solution

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