OWS: Enhancement Request For Comment Templates In Case Management

(Doc ID 2159593.1)

Last updated on MAY 19, 2017

Applies to:

Oracle Watchlist Screening - Version and later
Information in this document applies to any platform.


In your organization, in Case Management, it may be common place to add default comments to an alert after a state change was already executed. When doing this, it is currently only possible to add a template if a state transition is made, but not if a comment is added. You would like to add the option to select a template to the "Add Comment" activity.

Change State with an option to add template:

Add Comment with no option to add template:


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