OWS: Enhancement Request For Comment Templates In Case Management (Doc ID 2159593.1)

Last updated on MAY 19, 2017

Applies to:

Oracle Watchlist Screening - Version 11.1.1.7.3 and later
Information in this document applies to any platform.

Goal

In your organization, in Case Management, it may be common place to add default comments to an alert after a state change was already executed. When doing this, it is currently only possible to add a template if a state transition is made, but not if a comment is added. You would like to add the option to select a template to the "Add Comment" activity.

Change State with an option to add template:

Solution

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