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WCC Managed Server will not Start after Installation (Doc ID 2165071.1)

Last updated on OCTOBER 30, 2017

Applies to:

Oracle WebCenter Content - Version and later
Information in this document applies to any platform.


On : version, Content Server
 Platform/HW Arch: RHEL 6.7 / AWS Cloud machine

When attempting to install WCC getting errors:

Successfully installed UCM on Linux.  Trying to bring up managed server getting the below exception and console not coming up:

javax.servlet.ServletException: Could not start up IDC server deployment.
  at idcservlet.ServletUtils.initializeContentServer(
  at idcservlet.ServletUtils.startAndConfigureServer(
  at idcservlet.ServletUtils.initializeAllServers(
  at idcservlet.IdcFilter.initContentServer(
  at idcservlet.IdcFilter.init(
  Truncated. see log file for complete stacktrace
Caused By: Oracle WebCenter Content failed to initialize inside its servlet environment.
  at intradoc.idcwls.IdcIntegrateWrapper.initializeServer(
  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
  at sun.reflect.NativeMethodAccessorImpl.invoke(
  at sun.reflect.DelegatingMethodAccessorImpl.invoke(
  at java.lang.reflect.Method.invoke(
  Truncated. see log file for complete stacktrace
Caused By: intradoc.common.ServiceException: !csInitSecurityError
  at intradoc.conversion.SecurityObjects.init(
  at intradoc.conversion.CryptoPasswordUtils.initSecurityObjects(
  at intradoc.conversion.CryptoPasswordUtils.loadPasswordManagement(
  at intradoc.server.IdcSystemLoader.managePasswords(
  at intradoc.server.IdcSystemLoader.finishInit(
  Truncated. see log file for complete stacktrace
Caused By: java.lang.ClassNotFoundException: idc.conversion.jps.CSFKeyLoader
  at weblogic.utils.classloaders.GenericClassLoader.findLocalClass(
  at weblogic.utils.classloaders.GenericClassLoader.findClass(
  at weblogic.utils.classloaders.ChangeAwareClassLoader.findClass(
  at java.lang.ClassLoader.loadClass(
  at java.lang.ClassLoader.loadClass(
  Truncated. see log file for complete stacktrace

The issue can be reproduced at will with the following steps:
1. Attempt to start the UCM_server1 managed server after install.

The issue has the following business impact:
Due to this issue, users cannot access the system.


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