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Users Cannot Login After Adding External Authentication Provider in WCC 12c (Doc ID 2172758.1)

Last updated on FEBRUARY 18, 2021

Applies to:

Oracle WebCenter Content - Version 12.2.1.0.0 and later
Information in this document applies to any platform.

Symptoms

Users cannot login after adding external authentication provider in UCM 12c.  The same provider configuration is used in 11g however and users are able to login successfully.

Turned on authentication tracing (ATN) by following the instructions in the KM <Note 1324682.1> below

How to turn on Logging for the OPSS User and Role API for UCM 11g (Doc ID 1324682.1)

The managed server log reported the following error message:

 

Changes

 Added external authentication provider (e.g., AD) in the WLS console.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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