Cannot Login To WebCenter Portal Unexpected Error In Retrieving The Portal List (Doc ID 2181075.1)

Last updated on FEBRUARY 01, 2022

Applies to:

Symptoms

User is getting Internal Server error after login to WebCenter Portal, using AD Authenticator.

WC_Spaces-diagnostic.log shows:

[2016-09-06T18:02:27.786+05:30] [WC_Spaces2] [ERROR] [] [oracle.webcenter.webcenterapp.view.shell] [tid: [ACTIVE].ExecuteThread: '40' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <USER_ID>] [ecid: <ECID>] [APP: webcenter#11.1.1.4.0] [[
oracle.webcenter.spaces.SpacesException: Unexpected error in retrieving the portal list.
at oracle.webcenter.spaces.internal.model.SpacesManagerImpl.getSpaces(SpacesManagerImpl.java:3930)
at oracle.webcenter.webcenterapp.internal.view.shell.WCShellTabStateManagerImpl.restore(WCShellTabStateManagerImpl.java:279)
at oracle.webcenter.webcenterapp.internal.view.shell.WebCenterTabManagerImpl.getTabs(WebCenterTabManagerImpl.java:235)
at oracle.webcenter.webcenterapp.internal.view.shell.WebCenterTabManagerImpl.getMenuModel(WebCenterTabManagerImpl.java:1663)
at oracle.webcenter.webcenterapp.view.shell.WebCenterShellManager.getShellMenuModel(WebCenterShellManager.java:373)
at oracle.webcenter.webcenterapp.internal.view.shell.ShellUtils.takeOutOpenTab(ShellUtils.java:1663)
at oracle.webcenter.community.internal.view.shell.GroupSpaceShellHandler.getPhysicalPageURI(GroupSpaceShellHandler.java:633)
at oracle.webcenter.webcenterapp.internal.view.webapp.WebCenterShellPageRedirectionFilter.doFilter(WebCenterShellPageRedirectionFilter.java:226)

...
Caused by: java.lang.RuntimeException: oracle.security.idm.OperationFailureException: oracle.ods.virtualization.service.VirtualizationException: oracle.ods.virtualization.engine.util.DirectoryException: LDAP Error 49 : [LDAP: error code 49 - 80090308: LdapErr: DSID, comment: AcceptSecurityContext error, data 532, v2580]
at oracle.webcenter.framework.service.Utility.getUserUniqueIdentifier(Utility.java:920)
at oracle.webcenter.framework.service.Utility.getUserName(Utility.java:610)
at oracle.webcenter.spaces.query.SpacesQueryParameters.getPivotUserGuid(SpacesQueryParameters.java:342)
at oracle.webcenter.spaces.internal.repository.SpaceRepositoryUtils._getJPQLForSpacesQuery(SpaceRepositoryUtils.java:5075)
at oracle.webcenter.spaces.internal.repository.SpaceRepositoryUtils.evaluateSpacesQuery(SpaceRepositoryUtils.java:4957)
at oracle.webcenter.spaces.internal.model.SpacesManagerImpl.getSpaces(SpacesManagerImpl.java:3918)
... 54 more
Caused by: oracle.security.idm.OperationFailureException: oracle.ods.virtualization.service.VirtualizationException: oracle.ods.virtualization.engine.util.DirectoryException: LDAP Error 49 : [LDAP: error code 49 - 80090308: LdapErr: DSID, comment: AcceptSecurityContext error, data 532, v2580]
at oracle.security.idm.providers.libovd.util.LibOVDRealm.throwException(LibOVDRealm.java:675)
at oracle.security.idm.providers.libovd.util.LibOVDDirectSearchResponse.search(LibOVDDirectSearchResponse.java:320)
at oracle.security.idm.providers.libovd.util.LibOVDDirectSearchResponse.getNextPage(LibOVDDirectSearchResponse.java:291)
at oracle.security.idm.providers.libovd.util.LibOVDDirectSearchResponse.initSearch(LibOVDDirectSearchResponse.java:130)
at oracle.security.idm.providers.libovd.util.LibOVDNonPagedSearchResponse.<init>(LibOVDNonPagedSearchResponse.java:59)
at oracle.security.idm.providers.libovd.util.LibOVDNonPagedSearchResponse.<init>(LibOVDNonPagedSearchResponse.java:47)
at oracle.security.idm.providers.libovd.util.LibOVDRealm.searchUsers(LibOVDRealm.java:425)
at oracle.security.idm.providers.libovd.LibOVDIdentityStore.searchUsers(LibOVDIdentityStore.java:416)
at oracle.webcenter.framework.security.idm.UserCacheManager.findUserFromUserName(UserCacheManager.java:1071)
at oracle.webcenter.framework.security.idm.UserCacheManager.getUserFromUserName(UserCacheManager.java:470)
at oracle.webcenter.framework.service.Utility.getUserUniqueIdentifier(Utility.java:908)
... 59 more
Caused by: oracle.ods.virtualization.service.VirtualizationException: oracle.ods.virtualization.engine.util.DirectoryException: LDAP Error 49 : [LDAP: error code 49 - 80090308: LdapErr: DSID, comment: AcceptSecurityContext error, data 532, v2580]
at oracle.ods.virtualization.operation.SearchOperation.process(SearchOperation.java:209)

Cause

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