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Connection Intermittent Between WebCenter Portal and WebCenter Content Cluster (Doc ID 2182361.1)

Last updated on JUNE 12, 2024

Applies to:

Oracle WebCenter Portal - Version and later
Oracle WebCenter Portal for OCI - Version and later
Information in this document applies to any platform.


You have configured a WebCenter Content Server with 2 or more managed servers in a cluster.

Intermittently the following error is raised in the Content Server logs and the users are unable to upload files to the Content Server.

[<TIMESTAMP>] [UCM_serverX] [ERROR] [WSM-02120] [oracle.wsm.resources.policymanager] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [ecid: <ECID>] [APP: Oracle UCM Native Web Services] Unable to connect to the policy access service.[[
oracle.wsm.policymanager.PolicyManagerException: WSM-02120 : Unable to connect to the policy access service.
at oracle.wsm.policymanager.BeanFactory.getInitialContext(

In the Spaces Diagnostic logs there is a timeout or similar error when the user is attempting the file upload operation.

  Caused by: javax.jcr.RepositoryException: Execution timedout


 You have set up the cluster for WebCenter Content for the first time.


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