WebCenter Content UI fails with this error: RIDC Exception detected on connection "WccAdfServerConnection" performing operation "connection.ping()" (Doc ID 2182503.1)

Last updated on MARCH 24, 2024

Applies to:

Symptoms

The WebCenter Content User Interface fails with this error:

Error
System failure occurred. Contact your site administrator.

The log file shows this:

<Sep 8, 2016, 6:27:15,865 PM CST> <Warning> <oracle.mds> <BEA-000000> <MDS-11019: The default CharSet ISO-8859-1 is not a unicode character set. File names with non-ASCII characters may not operate as expected. Check locale settings.>
<Sep 8, 2016, 6:28:33,850 PM CST> <Warning> <oracle.wcc.ridc.adfca.framework.RidcConnectionProvider> <RIDCCA-010> <RIDC Exception detected on connection "WccAdfServerConnection" performing operation "connection.ping()". Error msg: "Unable to initialize connection idc://xyz.website.com:4444".
oracle.stellent.ridc.protocol.ProtocolException: Unable to initialize connection idc://xyz.website.com:4444
at oracle.stellent.ridc.protocol.intradoc.socket.SocketConnectionManager.initializeConnection(SocketConnectionManager.java:35)
at oracle.stellent.ridc.protocol.intradoc.socket.SocketConnectionManager.initializeConnection(SocketConnectionManager.java:22)
at oracle.stellent.ridc.protocol.impl.SimpleConnectionPool.acquireConnection(SimpleConnectionPool.java:44)
at oracle.stellent.ridc.IdcClient.sendRequest(IdcClient.java:167)
at oracle.stellent.ridc.IdcClient.sendRequest(IdcClient.java:146)

Cause

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