Error with SOAP Request using CHECKIN_UNIVERSAL to GenericSoapPort (Doc ID 2190285.1)

Last updated on SEPTEMBER 18, 2023

Applies to:

Symptoms

On : UCM 11.1.1.7.0 version, Fusion Application Integration REL 11

We are trying to transfer the file to content server calling the Generic Soap Service and get below error :

ERROR
-----------------------
Content item 'UCMFA012345' was not successfully checked in. Unable to execute service method 'addFiles'.
The error was caused by an internally generated issue. The error has been logged
  

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Attempt to send a SOAP envelope to: https://<POD>.fs.<Courntry ID>.oraclecloud.com:443/idcws/GenericSoapPort

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
<soap:Body xmlns:ns1="http://www.oracle.com/UCM">
<ns1:GenericRequest webKey="cs">
<ns1:Service IdcService="CHECKIN_UNIVERSAL">
<ns1:User/>
<ns1:Document>
<ns1:Field name="dDocTitle">test</ns1:Field>
<ns1:Field name="dSecurityGroup">FAFusionImportExport</ns1:Field>
<ns1:Field name="dDocType">Document</ns1:Field>
<ns1:Field name="dDocAccount">hcm$/dataloader$/import$</ns1:Field>
<ns1:File name="primaryFile" href="">
<ns1:Contents>iVBORw...</ns1:Contents>
</ns1:File>
</ns1:Document>
</ns1:Service>
</ns1:GenericRequest>
</soap:Body>
</soap:Envelope>

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot upload content to UCM.

Cause

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