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OFR RTS Server is Unable to Process a Batch and Errors "Unable to get disk free space for drive" "Error occurred when trying to access file attributes !" Occur (Doc ID 2204797.1)

Last updated on SEPTEMBER 12, 2018

Applies to:

Oracle WebCenter Forms Recognition - Version 10.1.3.5.0 and later
Information in this document applies to any platform.

Symptoms

The RTS instance is unable to process batches. The messages encountered in the RTS log read as:

Unable to get disk free space for drive '\\server\share\Batches\'.

and

Document processing can't be performed! Failed to connect to batch root directory '\\server\share\Batches'. Description: Error occurred when trying to access file attributes !

 

Changes

 

Cause

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