WebCenter Content: Imaging Viewer Times Out When Rendering A Document and Error "<Error> <WebLogicServer> <BEA-000337> <[STUCK] ExecuteThread: '15' for queue" Occurs (Doc ID 2210337.1)

Last updated on JULY 07, 2017

Applies to:

Oracle WebCenter Content: Imaging - Version 11.1.1.9.0 and later
Information in this document applies to any platform.

Symptoms

The Imaging Viewer times out when rendering a document and the following stuck threads errors occurs in the Imaging diagnostic logs: 

<[STUCK] ExecuteThread: '227' for queue: 'weblogic.kernel.Default (self-tuning)' has been busy for "691" seconds working on the request "Workmanager: default, Version: 2, Scheduled=true, Started=true, Started time: 691682 ms
[
GET /imaging/renderimage/ZEROdeg/fitFITSCALE/100pct/annotationstrue/page1/8.IPM_051095.JPEG?status=1479744494047&audit=true HTTP/1.1
User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.99 Safari/537.36
Accept: image/webp,image/*,*/*;q=0.8
Referer: http://ipm.nas.edu/imaging/faces/Pages/Viewer.jspx?documentId=8.IPM_051095&hidePanels=history,properties,thumbnails,stickynotes&showTabs=false&showMenuBar=true&showBanner=true&fromUrlTools=true&_afrLoop=1388992325761455&_afrWindowMode=0&_afrWindowId=dwfl6j1n6&_adf.ctrl-state=pxfgg6nt6_73
Accept-Encoding: gzip, deflate, sdch
Accept-Language: en-US,en;q=0.8
Cookie: JSESSIONID=cyxLYz5P6x0bcM8r2d72tT90pdN9GVbVFZcctBm4hnwvRG5LMXSC!6955016; OAMAuthnHintCookie=1; JSESSIONID=m8cqYz4RyC1pmd8qFhG5QqWTmtGv2PyQy1qqvhRyzDhJ2gBKzChz!942254204!375108088; APWORKFLOWSESSID=LVmxYz5QYkkZ4G2cG1KyL1L1Qp2227Y8lRnJ1L5508HtTKdDGmDn!942254204!375108088
OAM_REMOTE_USER: RBrier
OAM_LAST_REAUTHENTICATION_TIME: Mon Nov 21 13:09:21 EST 2016
OAM_IDENTITY_DOMAIN: OVDIdentityStore
ECID-Context: 1.005GTEYT4PA7a6_RLQFCDA0000Zy00GfBK;kYjE9ZDLIPHCEV9QhHRPdURPj2TPiKPPmPPRXNPPjALHIVGP_NRBaPOT6PGLJJHGCLJBl0CCkJOTj1QRiVOTXKTQjURSoITT_V8SXNPPlF8Ei9GKDVKCp1CCt5EBAGLH7G
Connection: Keep-Alive
X-Forwarded-For: 144.171.129.127
Proxy-Client-IP: 144.171.73.43
X-WebLogic-KeepAliveSecs: 30
X-WebLogic-Request-ClusterInfo: true
x-weblogic-cluster-hash: q+Oh/D+4FCRSMlcRcmX1LgdZOls

]", which is more than the configured time (StuckThreadMaxTime) of "600" seconds. 

Changes

Imaging Patch 23723034 was recently applied.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms