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WebCenter Content: Imaging Viewer Times Out When Rendering A Document and Error "<Error> <WebLogicServer> <BEA-000337> <[STUCK] ExecuteThread: '15' for queue" Occurs (Doc ID 2210337.1)

Last updated on FEBRUARY 17, 2021

Applies to:

Oracle WebCenter Content: Imaging - Version 11.1.1.9.0 and later
Information in this document applies to any platform.

Symptoms

The Imaging Viewer times out when rendering a document and the following stuck threads errors occurs in the Imaging diagnostic logs: 

<[STUCK] ExecuteThread: '227' for queue: 'weblogic.kernel.Default (self-tuning)' has been busy for "691" seconds working on the request "Workmanager: default, Version: 2, Scheduled=true, Started=true, Started time: 691682 ms
[
GET /imaging/renderimage/ZEROdeg/fitFITSCALE/100pct/annotationstrue/page1/<DOC_ID>.JPEG?status=1479744494047&audit=true HTTP/1.1
User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.99 Safari/537.36
Accept: image/webp,image/*,*/*;q=0.8
Referer: http://<Imaging_server>/imaging/faces/Pages/Viewer.jspx?documentId=<DOC_ID>&hidePanels=history,properties,thumbnails,stickynotes&showTabs=false&showMenuBar=true&showBanner=true&fromUrlTools=true&_afrLoop=1388992325761455&_afrWindowMode=0&_afrWindowId=dwfl6j1n6&_adf.ctrl-state=pxfgg6nt6_73
Accept-Encoding: gzip, deflate, sdch
Accept-Language: en-US,en;q=0.8
Cookie: JSESSIONID=<JSESSIONID>; OAMAuthnHintCookie=1; JSESSIONID=<JSESSIONID>; APWORKFLOWSESSID=<ID>
OAM_REMOTE_USER: <User>
OAM_LAST_REAUTHENTICATION_TIME: 
OAM_IDENTITY_DOMAIN: <Domain>
ECID-Context: <ECID>
Connection: Keep-Alive
X-Forwarded-For: xxx.xxx.xxx.xxx
Proxy-Client-IP: xxx.xxx.xxx.xxx
X-WebLogic-KeepAliveSecs: 30
X-WebLogic-Request-ClusterInfo: true
x-weblogic-cluster-hash: q+Oh/D+4FCRSMlcRcmX1LgdZOls

]", which is more than the configured time (StuckThreadMaxTime) of "600" seconds. 

Changes

Imaging Patch 23723034 was recently applied.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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