My Oracle Support Banner

Support Tools Collect Info Page Not Rendered Properly For Sites 12c (Doc ID 2216306.1)

Last updated on DECEMBER 11, 2018

Applies to:

Oracle WebCenter Sites - Version 12.2.1.0.0 and later
Information in this document applies to any platform.

Symptoms

1) Support Tools Collect Info page not rendered properly for Sites 12c.  Below are rendering issues with the page:

a. css styling is missing
b. menu bar missing
c. does not show any jar versions
d. following error messages in the page:

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.