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UMS Is Not Able To Read Actionable Email Responses From Mailbox (Doc ID 2220967.1)

Last updated on OCTOBER 22, 2019

Applies to:

Identity Manager - Version 11.1.2.2.0 to 11.1.2.3.161018 [Release 11g]
Information in this document applies to any platform.

Symptoms

One has configured actionable emails for your Approval Tasks and observe that when an approver approves or rejects a request via email, the email reply is received in the configured Inbox but the response is not processed and the request is not completed.  There is no issue with outgoing emails; UMS is able to send emails to approvers.  The issue is only with the incoming email responses.  The Task Service is not able to read it, and complete the processing of the request.

Have verified the following:

 

Cause

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