Enterprise Capture Email Import Fails With Error "Oracle.odc.exception.CaptureException: Error Saving Message Body"
(Doc ID 2223318.1)
Last updated on APRIL 18, 2024
Applies to:
Oracle WebCenter Enterprise Capture - Version 12.2.1.1.0 to 12.2.1.4.0 [Release 12c]Information in this document applies to any platform.
Symptoms
Enterprise Capture Email import fails with the following error:
oracle.odc.exception.CaptureException: Error saving message body.
Following is the error stack trace:
[2016-11-29T08:39:40.273-08:00] [capture_server1] [WARNING] [] [oracle.odc.importprocessor.ImportJobSchedulerSessionBean] [tid: [ACTIVE].ExecuteThread: '20' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: [ecid]] [APP: capture] [partition-name: DOMAIN] [tenant-name: GLOBAL] Error extracting attachments[[
oracle.odc.exception.CaptureException: Error extracting attachments
at oracle.odc.importprocessor.email.EmailSource.processMessage(EmailSource.java:652)
at oracle.odc.importprocessor.email.EmailSource.processFolder(EmailSource.java:323)
at oracle.odc.importprocessor.email.EmailSource.processAccount(EmailSource.java:246)
at oracle.odc.importprocessor.email.EmailSource.process(EmailSource.java:1309)
at oracle.odc.importprocessor.ImportProcessorBean.onMessage(ImportProcessorBean.jav
....
Caused by: oracle.odc.exception.CaptureException: Error saving message body.
at oracle.odc.importprocessor.email.util.MessageUtil.saveMessageBody(MessageUtil.java:156)
at oracle.odc.importprocessor.email.EmailSource.processMessage(EmailSource.java:622)
... 55 more
Caused by: java.lang.NullPointerException
at oracle.odc.importprocessor.email.util.MessageUtil$PartRemovalProcessor.isPartToRemove(MessageUtil.java:214)
at oracle.odc.importprocessor.email.util.MessageUtil$PartRemovalProcessor.processMultipart(MessageUtil.java:202)
at oracle.odc.importprocessor.email.PartProcessor.process(PartProcessor.java:42)
Changes
Cause
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In this Document
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