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Unable to Connect Enterprise Capture to DOCS and Error "Failed to connect to Oracle Documents Cloud Service" Occurs (Doc ID 2229485.1)

Last updated on APRIL 18, 2024

Applies to:

Oracle WebCenter Enterprise Capture - Version 12.2.1.2.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to connect WebCenter Enterprise Capture 12.2.1.2 to Document Cloud Services, the commit driver throws the error shown below. The patch to enable the Document Cloud Services offering has been downloaded and applied.  Are there specific ports or security that needs to be configured in order to allow authentication?

Failed to connect to Oracle Documents Cloud Service.oracle.odc.exception.CaptureException: javax.ws.rs.ProcessingException: java.net.UnknownHostException: docs-team.documens.us2.oraclecloud.com

 

Changes

 Installing Capture 12c and configuring the DOCS Commit Driver.

Cause

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