When Using the WebCenter Content: Imaging DocumentContentService and DocumentService Services Error "Invalid Token" Occasionally Occurs

(Doc ID 2230751.1)

Last updated on OCTOBER 06, 2017

Applies to:

Oracle WebCenter Content: Imaging - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

When using webMethods to send documents to WebCenter Content: Imaging using the DocumentContentService and DocumentService, intermittently the below error is returned which results in CreateDocument failing:

Invalid Token error

Here are the steps:

1. Use the Login wsdl to login and create the session.
2. Call the DocumentContentService/uploadDocument service passing the File, and get the returning uploadToken.
3. Using the Token, call the DocumentService/CreateDocument service to pass the token which returns the DocumentID.
4. The DocumentID is used to update the document with additional Metadata using documentService/updateDocument.

For the most part, this works but occasionally, it fails.  What can cause this?

Changes

Inserting a Load Balancer between the Client and the Server, implementing an HA environment.

Cause

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