Unable to Scan Invoices using Enterprise Capture and Getting Error: "Can not connect to the machine. Check to see if machine is in scan mode." (Doc ID 2250336.1)

Last updated on MARCH 31, 2017

Applies to:

Oracle WebCenter Enterprise Capture - Version 11.1.1.9.0 and later
Information in this document applies to any platform.

Symptoms

Installed the TWAIN driver for the scanner "SHARP MX-2314N PCL6" and able to see the scanner name in the Capture setting list. But when trying to scan documents from the Capture Client, the following error is returned:

Error dialog box title bar: SHARP MX-2314N PCL6

Dialog box message: Can not connect to the machine. Check to see if machine is in scan mode.

 

Changes

 

Cause

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