Document Explorer Downloading Issue With Microsoft Word Document (Doc ID 2250939.1)

Last updated on APRIL 05, 2017

Applies to:

Oracle WebCenter Portal - Version 11.1.1.8.1 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.1.8.8 version of WebCenter Portal

Receive error when attempting to download a Microsoft Word document through Document Explorer.  The below error pop-up is displayed and the document is not downloading:


BUSINESS IMPACT
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Due to this issue, users cannot open downloaded .docx files.

Cause

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