Sites login fails with "invalid credentials" even though credentials and error "java.io.FileNotFoundException: Response: '404: Not Found' for url: http://hostname:port/sites/ContentServer?pagename=fatwire/wem/sso/ssoLogin" (Doc ID 2257734.1)

Last updated on APRIL 26, 2017

Applies to:

Oracle WebCenter Sites - Version 12.2.1.2.0 and later
Information in this document applies to any platform.

Symptoms

Sites login fails with "invalid credentials" even though credentials are correct.

Related log entries:

WebLogic server log had following error:
]] Root cause of ServletException.
java.lang.RuntimeException: java.io.FileNotFoundException: Response: '404: Not Found' for url: 'http://<hostname>:<port>/<sites context>/ContentServer?pagename=fatwire/wem/sso/ssoLogin'
at com.fatwire.security.common.SecurityRemotePost.securePost(SecurityRemotePost.java:102)
at com.fatwire.wem.sso.cas.plugin.CSAuthenticationHandler.authenticateUsernamePasswordInternal(CSAuthenticationHandler.java:115)
...
Caused By: java.io.FileNotFoundException: Response: '404: Not Found' for url: 'http://<hostname>:<port>/<sites context>/ContentServer?pagename=fatwire/wem/sso/ssoLogin'
at weblogic.net.http.HttpURLConnection.getInputStream(HttpURLConnection.java:829)
at weblogic.net.http.SOAPHttpsURLConnection.getInputStream(SOAPHttpsURLConnection.java:41)
at weblogic.net.http.HttpURLConnection.getResponseCode(HttpURLConnection.java:1545)

sites.log:
[ERROR] [] [oracle.wcsites.request] [tid: 115] [userId: <anonymous>] [APP: sites] [partition-name: DOMAIN] [tenant-name: GLOBAL] COM.FutureTense.Common.ContentServerException: Element not found fatwire/wem/sso/ssoLogin Error code:CANNOT LOCATE ELEMENT

If this does not seem to match your symptoms, please see KM: Cannot Login On WebCenter Sites: java.io.FileNotFoundException: Response: 404 fatwire/wem/sso/ssoLogin (Doc ID 1567121.1)

Cause

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