Visitors Service Connection Error after changing fwadmin password

(Doc ID 2273034.1)

Last updated on AUGUST 16, 2017

Applies to:

Oracle WebCenter Sites - Version and later
Information in this document applies to any platform.


In Sites environment, where Visitors Service is configured, when saving Identity provider in Sites, the following error is displayed in sites.log:

org.jasig.cas.authentication.AuthenticationException: 1 errors, 0 successes
  at org.jasig.cas.authentication.PolicyBasedAuthenticationManager.authenticateInternal(

In visitors.log:

java.lang.RuntimeException: com.fatwire.wem.sso.SSOException: Failed to acquire TGT. HTTP response code 400


 fwadmin password was changed.


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