Jdev RightNow Adapter Exception oracle.tip.tools.adapters.cloud.api.CloudAdapterException (Doc ID 2274004.1)

Last updated on MAY 15, 2023

Applies to:

Symptoms

On Jdeveloper 12.2.1.2.0, RightNow Adapter is generating the error:

May 07, 2017 4:23:35 PM oracle.ideimpl.feedback2.client.FeedbackManagerImpl uncaughtException
SEVERE: Uncaught Exception
oracle.tip.tools.adapters.cloud.api.CloudAdapterException
at oracle.tip.tools.adapters.cloud.rightnow.RightNowCloudOperationsPage.getPageEditFields(RightNowCloudOperationsPage.java:145)
at oracle.tip.tools.ide.portablewizard.controller.WizardControllerAbstract.updateCurrentPageUIModel(WizardControllerAbstract.java:520)
at oracle.tip.tools.ide.portablewizard.controller.WizardControllerAbstract.access$000(WizardControllerAbstract.java:134)
at oracle.tip.tools.ide.portablewizard.controller.WizardControllerAbstract$1.run(WizardControllerAbstract.java:424)
at java.lang.Thread.run(Thread.java:745)
Caused by: oracle.tip.tools.adapters.cloud.api.CloudAdapterException
at oracle.tip.tools.adapters.cloud.utils.CloudAdapterUtils.getMetadataBrowser(CloudAdapterUtils.java:332)
at oracle.tip.tools.adapters.cloud.rightnow.RightNowCloudOperationsPage.getPageEditFields(RightNowCloudOperationsPage.java:138)
... 4 more
Caused by: oracle.tip.tools.ide.adapters.cloud.api.plugin.CloudApplicationAdapterException
at oracle.tip.tools.ide.adapters.rightnow.plugin.metadata.wsdl.RightNowCXMetadataBrowser.parseSOAPMetadata(RightNowCXMetadataBrowser.java:396)
at oracle.tip.tools.ide.adapters.rightnow.plugin.metadata.wsdl.RightNowCXMetadataBrowser.parseMetadata(RightNowCXMetadataBrowser.java:345)
at oracle.tip.tools.ide.adapters.cloud.impl.metadata.wsdl.AbstractMetadataBrowser.loadMetadata(AbstractMetadataBrowser.java:160)
at oracle.tip.tools.adapters.cloud.utils.CloudAdapterUtils.getMetadataBrowser(CloudAdapterUtils.java:329)
... 5 more


oracle.tip.tools.adapters.cloud.api.CloudAdapterException
  o.tip.tools.adapters.cloud.rightnow.RightNowCloudOperationsPage.getPageEditFields(RightNowCloudOperationsPage.java:145)
  o.tip.tools.ide.

Steps to reproduce the error:

------------------------------------

1. Drag and drop the RightNow Adapter in the 'External Reference' area
2. Provide a name for the adapter and press 'Next'
3. Provide following connectivity details:
WSDL:
(Was generated following the doc: https://docs.oracle.com/middleware/1213/cloudadapter-rightnow/develop-soa-adapters/get_started.htm#TKRDP2664)
Authentication key:
CSF key name:
UserName:
Pass:
6. Press 'Test'
If you receive any connectivity error, please make sure you have the right proxy configured in Jdeveloper.
In my case I configured the option 'Use System Defaut Proxy Settings'(Tools->Preferences->Web Browser and Proxy -> Proxy Settings tab) and restarted Jdeveloper
7. Press 'Next' and the pop up window with the error should appear.

Cause

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