Getting Access Denied When A User Tries To Access A Newly Created WebCenter Portal Page In A Cluster Setup
(Doc ID 2281406.1)
Last updated on JULY 26, 2022
Applies to:Oracle WebCenter Portal - Version 126.96.36.199.8 and later
Information in this document applies to any platform.
Users are getting an access denied error when a member visits a newly created Web Center Portal Page.
The WebCenter Portal has several members which are given the Moderator role. These same members also have the global administration role which allows them to administer all portals. The user is able to administer the role and perform tasks such as update security and change settings. However, the user is unable to edit the pages within the portal. Also, when viewing the page the user receives the you do not have access page error. In the WC_Spaces.out server log the following error message is shown:
The issue also happens if a new portal is created as public or private without making a change to anything after.
Accessing the portal in a new browser session which accesses another node of the cluster they can see that the Home page for that Portal has lost the edit option.
They could still edit the portal (since they are a global admin) but selecting the Home page they only saw the view option and not edit for the page.
Clicking to view the Home page they just saw the edit mode of the Portal instead of the Home page.
Also, when accessing each node of the cluster directly, only one works correctly and the rest fail.
The issue is also resolved by restarting the nodes.
Important Environment Information:
Policy Store Provider: Oracle Database
Identity Store: Oracle Internet Directory (OID)
SSO: Oracle Access Manager (OAM)
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