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WebCenter Enterprise Capture 12C Client Results Displays Error "ice.driver.ImageCaptureDriverException" When Selecting Cancel on the "No Paper" Message Dialog (Doc ID 2290721.1)

Last updated on NOVEMBER 28, 2023

Applies to:

Oracle WebCenter Enterprise Capture - Version to [Release 12c]
Information in this document applies to any platform.


While testing the WebCenter Enterprise Capture client (12C), a new anomaly was encountered that was unlike the 11g Capture client. The environment contains the Fujitsu scanner with the latest Paper Stream IP driver.   When there is no paper in the scanner and Capture is selected, a pop-up message appears:

No Paper on ADF paper chute or Hopper.

Retry and Cancel.

When selecting "Retry", it retries to scan as expected. However, when selecting "Cancel" there is an exception:

An error occurred during Image Capture

Error Message

Oracle WebCenter Enterprise Capture Client





Stack Trace:

null ice.impl.AbstractICEImpl.captureImages( oracle.oddc.client.batchbuilder.AbstractICEBatchBuilder$ICEImageCaptureThread.process(Abs oracle.oddc.client.batchbuilder.AbstractBatchBuilder$ null

oracle.jotwain.Controller.sendExtImageInfoMsg( oracle.jotwain.Source.getExtImageInfo( oracle.jotwain.Source.internalGetPrintedStrings( oracle.jotwain.Source.internalGetPrintedStringsIU( oracle.jotwain.Source.postAcquire( oracle.jotwain.Source.acquireImageFile( ice.impl.AbstractICEImpl.captureImages( oracle.oddc.client.batchbuilder.AbstractICEBatchBuilder$ICEImageCaptureThread.process(Abs oracle.oddc.client.batchbuilder.AbstractBatchBuilder$

This was not the behavior with the same exact scanner/driver in the 11g Capture Client.  When selecting "Cancel" in 11g, it would just cancel the scan, as expected.   Why is this different in the 12c Capture client?




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