Oracle Access Manager (OAM) 11gr2 Identity Directory Service (IDS) Failover is not Working - Users are Unable to Login after Providing Credentials when one LDAP Server is Down "An incorrect Username or Password was specified"
(Doc ID 2300868.1)
Last updated on NOVEMBER 22, 2024
Applies to:
Oracle Access Manager - Version 11.1.2.2.0 and laterInformation in this document applies to any platform.
Symptoms
Oracle Access Manager (OAM) 11gr2 Identity Directory Service (IDS) Failover is not Working - Users are Unable to Login after Providing Credentials when one LDAP Server is Down "An incorrect Username or Password was specified"
- IDS User Identity store is not working in a cluster LDAP (OID) environment
- OAM IDS User Identity store is configured with cluster profile with 2 OID instances
- If any one of the LDAP instances defined in the IDS Identity store become failed/unavailable, they expectation is that OAM login should continue to work, this is not the case
Steps to reproduce
1. Shutdown the first LDAP Server
2. Access a protected resource
3. OAM login is displayed
4. Enter Username/PWD ... Returns
- Login is only successful if the first LDAP server is up
- The status of the 2nd LDAP server has no impact
- OAM diag log shows receiving a protocol error on the connection attempt to First LDAP Server
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |