Recognition Processor Error "Unable to get image reader for this file format." Occurs when Importing Message EML

(Doc ID 2303559.1)

Last updated on SEPTEMBER 05, 2017

Applies to:

Oracle WebCenter Enterprise Capture - Version 11.1.1.9.0 and later
Information in this document applies to any platform.

Symptoms

WebCenter Forms Recognition (WFR) Recognition Processor is not able to separate documents when importing the message EML.  The below error occurs:

[2017-07-05T09:00:02.273-05:00] [capture_server1] [WARNING] [] [oracle.odc.recognitionprocessor.RecognitionProcessor] [tid: [ACTIVE].ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: ] [APP: capture] [Workspace Name="Name"] [Batch Name="Batch" ID="x"]Unable to get image reader for this file format.
[2017-07-05T09:00:02.273-05:00] [capture_server1] [ERROR] [] [oracle.odc.recognitionprocessor.RecognitionProcessor] [tid: [ACTIVE].ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: ] [APP: capture] Exception occurred during process.[[
oracle.odc.exception.CaptureException: java.lang.IllegalArgumentException: image == null! at oracle.odc.recognitionprocessor.BarcodePhase.processBarcodeRecognition(BarcodePhase.java:235) at oracle.odc.recognitionprocessor.RecognitionProcessor.processRecognition(RecognitionProcessor.java:1177)

The requirement is to retain the EML when using the email import processor and to auto-split the batch into single page documents.

The issue can be reproduced at will with the following steps:

1. Create 1 email with two attachments: attachment 1 is 5 pages & attachment 2 is 5 pages.
2. Import processor job imports the message in EML.
3. Batch is sent to the Doc Processor Job, and it merges all items into a single document.
4. Batch is sent to the Recognition Processor Job to separate into single page documents.

 

Cause

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