My Oracle Support Banner

Recognition Processor Error "Unable to get image reader for this file format." Occurs when Importing Message EML (Doc ID 2303559.1)

Last updated on APRIL 18, 2024

Applies to:

Oracle WebCenter Enterprise Capture - Version 11.1.1.9.0 and later
Information in this document applies to any platform.

Symptoms

WebCenter Forms Recognition (WFR) Recognition Processor is not able to separate documents when importing the message EML.  The below error occurs:

[2017-07-05T09:00:02.273-05:00] [capture_server1] [WARNING] [] [oracle.odc.recognitionprocessor.RecognitionProcessor] [tid: [ACTIVE].ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: ] [APP: capture] [Workspace Name="Name"] [Batch Name="Batch" ID="x"]Unable to get image reader for this file format.
[2017-07-05T09:00:02.273-05:00] [capture_server1] [ERROR] [] [oracle.odc.recognitionprocessor.RecognitionProcessor] [tid: [ACTIVE].ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: ] [APP: capture] Exception occurred during process.[[
oracle.odc.exception.CaptureException: java.lang.IllegalArgumentException: image == null! at oracle.odc.recognitionprocessor.BarcodePhase.processBarcodeRecognition(BarcodePhase.java:235) at oracle.odc.recognitionprocessor.RecognitionProcessor.processRecognition(RecognitionProcessor.java:1177)

The requirement is to retain the EML when using the email import processor and to auto-split the batch into single page documents.

The issue can be reproduced at will with the following steps:

1. Create 1 email with two attachments: attachment 1 is 5 pages & attachment 2 is 5 pages.
2. Import processor job imports the message in EML.
3. Batch is sent to the Doc Processor Job, and it merges all items into a single document.
4. Batch is sent to the Recognition Processor Job to separate into single page documents.

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.