Windows Native Authentication/Kerberos not working when WebCenter Portal is Front-Ended with OHS or a Load Balancer (Doc ID 2313043.1)

Last updated on JUNE 15, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR

After configuring single sign-on (SSO) for Microsoft clients (WNA/Kerberos) with WebCenter Portal Domain, the users are not authenticated.

Issue happens even after applying the patch recommended in this note:

Windows Native Authentication / Kerberos doesn't work with WebCenter portal - Users are still required to provide user credentials (Doc ID 2235052.1)

The following behavior is observed:

• WNA / Kerberos authentication works when using the Managed Server host.
  
  

• WNA / Kerberos authentication doesn't work when using the OHS or LBR URL.
  
  

•  User might get the following message:

  Sorry, you do not have access.
  If you have an account, please login first.

   

• Users are logged in after providing user credentials which is unexpected.
  
  

Changes

Cause

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