Windows Native Authentication/Kerberos not working when WebCenter Portal is Front-Ended with OHS or a Load Balancer (Doc ID 2313043.1)

Last updated on OCTOBER 27, 2022

Applies to:

Oracle WebCenter Portal - Version 11.1.1.9.0 to 12.2.1.3.0
Information in this document applies to any platform.

ACTUAL BEHAVIOR

After configuring single sign-on (SSO) for Microsoft clients (WNA/Kerberos) with WebCenter Portal Domain, the users are not authenticated.

Issue happens even after applying the patch recommended in this note:

Windows Native Authentication / Kerberos doesn't work with WebCenter portal - Users are still required to provide user credentials (Doc ID 2235052.1)

The following behavior is observed:

WNA / Kerberos authentication works when using the Managed Server host.
WNA / Kerberos authentication doesn't work when using the OHS or LBR URL.
User might get the following message:

Sorry, you do not have access.
If you have an account, please login first.
Users are logged in after providing user credentials which is unexpected.

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In this Document

Symptoms

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