WebCenter Enterprise Capture Clients Fail To Scan With Brother Scanner

(Doc ID 2314979.1)

Last updated on OCTOBER 11, 2017

Applies to:

Oracle WebCenter Enterprise Capture - Version 11.1.1.9.0 to 12.2.1.2.0 [Release 11g to 12c]
Information in this document applies to any platform.

Symptoms

The following error is displayed when attempting to scan with a Brother ADS-2800W scanner:

no such method: PreBatchScan
no such method: PreBatchScan
oracle.ice.twain.TWAINDriver initDefaultSettings
INFO: Could not restrict pixel type.

oracle.ice.twain.TWAINDriver initDefaultSettings
INFO: Could not restrict bit depth.

oracle.ice.twain.TWAINDriver initDefaultSettings
INFO: Could not restrict X resolution.

oracle.ice.twain.TWAINDriver initDefaultSettings
INFO: Could not restrict Y resolution.

Done scanning
oracle.oddc.client.CaptureErrorManager logMessage
WARNING: An error occurred during Image Capture.
ice.driver.ImageCaptureDriverException

Changes

 

Cause

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