Enterprise Capture Client Import Fails with Certain Documents and Errors "An error occurred during Image Capture" and "ice.driver.ImageCaptureDriverException: Error exporting page to file" Occur

(Doc ID 2316970.1)

Last updated on OCTOBER 17, 2017

Applies to:

Oracle WebCenter Enterprise Capture - Version 11.1.1.8.0 to 12.2.1.3.0 [Release 11g to 12c]
Information in this document applies to any platform.

Symptoms

When using the Capture client to import large documents, the client displays a "loading" icon during the import attempt, but eventually fails with the following error:

An error occurred during Image Capture.

Selecting "Show Details" displays:

ice.driver.ImageCaptureDriverException: Error exporting page to file

Image export failed with code 3

The Capture log displays:

ImageCaptureDriverException: Error copying file.

Changes

 

Cause

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